Return Policy:

Cancellation Policy:

Orders that are shipped or are under shipping cannot be cancelled ssed for shipping. Once the product is processed, it cannot be cancelled using our website and it may attract cost of Rs 50 to Rs100

Orders that are shipped or are under shipping cannot be cancelled

Return Policy:

1. Return/Exchange is available for selected products only where the return information is available on the product page on the website. The return policy of a product can be changed without prior notice

2. In case we do not have pick up service available at your location, you would have to self-ship the product to our office Address

3. Return/Exchange charges between Rs 50 to Rs 100 may apply on case to case basis

Eligibility for Return & the process :

The items should be unused and unwashed for hygiene reasons Unboxing video is must The product should have the original packaging and tags in place. Items without the original tags and packaging will not be refunded Customized products cannot be returned or exchanged Return/Exchange requests that are not raised within the return period (Refer product page) the product would not be accepted, irrespective of the reason

What are the conditions for return/exchange? Available for Wrong/Damaged Items only Not for all other reasons

How to place a return/exchange request? Select an issue Go to My orders -> Order Details→Return

Submit return request Share the image of the product and shipping Label (Bill)

Share an unboxing video The product will be picked up if we have a return pick up facility in your area. Otherwise, you will have to self-ship
to our address .The product must be in original condition with tags and undamaged packaging .

When will Refund/Exchange be issued?

Refund/Exchange will be initiated, within 2 days, after the item is received and verified by us

The full amount will be refunded after deducting Rs. 50 to 100 for return shipping charges (or product in case of exchange)

No refund (or product in case of exchange) shall be issued in case the product is not found in its original condition with tags and proper packaging

Undelivered / Lost shipment:

If shipment is not delivered within estimated delivery date, Seller will raise a ticket with logistic partners Logistic partner will make 3 attempts of delivery

If it is undelivered for customer unavailability or no response, then customer has to bear cost

If shipment is not delivered in abovestated 3 attempts, logistic partners will conduct an enquiry and it takes 7-10 days before they declare it as lost

For support send whatsapp message on +91 9372143899 or email s declared as lost

For support send whatsapp message on +91 9372143899 or email support@hoopa.in